Our story
Every older Australian deserves consistent, compassionate care.
Carelink was built because understaffing in aged care is a real, daily problem — with real consequences for residents, families, and the carers who show up every day. We exist to close that gap.
The problem we set out to solve
Understaffing in aged care isn't just an inconvenience. It's a crisis.
Across Australia, care homes routinely face shifts they can't fill. When that happens, residents miss out on the attention they need, families worry, and the carers on the floor are stretched too thin to do their best work.
The old way of fixing this — frantic phone calls, agency mark-ups, and unverified fill-ins — wasn't good enough. We knew there was a better way: a trusted network of verified carers, matched to the right shift, quickly and fairly.
So we built Carelink. Not as a staffing agency. As a trust infrastructure for aged care — where everyone in the chain is verified, compensated fairly, and held accountable.
What we believe
Good care depends on the right person being there. That person needs to be verified, fairly paid, and genuinely supported — not scrambled in at the last minute through an agency that takes a cut from both sides.
When carers are treated well, residents are treated well. It's not a coincidence. It's how care works.
What drives us
“The carer who shows up matters. The care that follows matters. We make sure the right person always shows up.”
— The Carelink team
Our principles
What we stand for
Verified before day one
Every carer has their qualifications, registrations, and police check confirmed before they can accept a single shift. No exceptions.
Dignity at the centre
Older Australians deserve to be cared for by someone who is present, prepared, and genuinely kind. That belief drives every match we make.
People, not users
Carers and care homes are partners. We back our carers with fair pay and clear communication, and we back care homes with reliable coverage.
Always accountable
From the moment a shift is posted to when it is completed, every step is visible and tracked — so nothing falls through the cracks.
The process
How Carelink works
A care home posts a shift
Planned or urgent, it takes under two minutes to request the role they need.
We match a verified carer
Carelink finds an available carer whose qualifications and compliance fit the shift.
Care is delivered, tracked, recorded
The shift is covered, documented, and ready for audit — with award wages paid.
Carelink by the numbers
200+
Verified carers
40+
Care homes served
5,000+
Shifts filled
100%
Award wages paid
For carers
Your skills. Your schedule. Your pay — guaranteed.
Find shifts that match your qualifications and availability. Award wages paid for every hour you work — with evening, weekend, and public holiday loadings built in.
Learn moreFor care homes
Verified coverage in minutes. Compliance handled automatically.
Post a shift in under two minutes. Get a verified, qualified carer matched to your requirements. Audit-ready records kept for every shift you fill.
Learn moreCare never waits. Neither do we.
Whether you run a care home or work as a carer, Carelink is built to make aged care staffing work the way it should — reliably, fairly, and with people at the centre.